Now is your last chance to buy a lifetime license before we switch to annual pricing. Existing licenses will be unaffected.
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Contact the Oxygen Team

Our expert support staff are happy to help.

Please review these common questions & answers before submitting a ticket.

Why are some elements missing after migrating my site?

After migrating an Oxygen site, please follow these steps:

  1. Save your permalinks twice via Settings > Permalinks
  2. Resign your shortcodes via Oxygen > Settings > Security
  3. Regenerate your CSS cache via Oxygen > Settings > CSS Cache
  4. If you have any caching plugins installed, clear the cache in those plugins
Which theme should I use with Oxygen?

Oxygen completely disables the theme system, so it doesn't matter which theme you use. Nothing from the theme will be loaded when Oxygen is active.

How do I update Oxygen to the latest version?

If the auto-update option isn't working on your site, please try re-saving your license key via Oxygen > Settings > License. If the auto-update still isn't working then you can upgrade manually by following these steps:

  • Take a full backup of your site
  • Deactivate & delete Oxygen
  • Download the latest version from the customer portal
  • Install it via the Plugins page on your site
How do I fix this white gap on mobile devices?

The white gap on mobile is usually caused by one or more of your elements having a fixed width or a too large font size. The element will likely display the full-width of the mobile screen, which means that your other elements will be scaled to fit in the remaining space. Scroll down your page on mobile and look for any elements that are sitting in the white gap.

You will need to locate the same element in the builder and set a smaller width or font on mobile.

Why doesn't the front end of my site match the preview?
This is most likely caused by a caching plugin or your browser cache. Please clear the cache in any caching plugins and clear your browser cache.
Is there an affiliate program?

We don't have an affiliate program.

Do you offer any discounts for non-profits, students, etc?

Unfortunately we do not offer any discounts. If you have special circumstances, feel free to contact us anyways.

Where can I find Oxygen's roadmap?Can I upgrade my package?

Please contact us via the support form below and we can assist with upgrading your account if you're eligible.

Can I read your support policy?

Yes. You can find our support policy here.

Still need help? Use the form below to submit a message. All purchases include LIFETIME support.

You can submit a support ticket using the form on this page.
We respond to tickets within 24-48 hours, Monday through Friday.
You can read our Support Policy here.
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